|At Trails Beyond, we are proud of having some of the most generous cancellation policy in the industry—a 100% refund up to 91 days before departure on most trips. However, in order to give you even greater flexibility and peace of mind during this time, we have worked diligently to offer an even more flexible cancellation policy due to the COVID-19 outbreak.
For all clients who are currently signed up for a 2020 trip:
· If your departure date is through April 30th, you will receive 100% refund or free transfer of your booking for any other date within 2020*.
· If your trip departs from May 1st onwards, here is what applies:
– 21 – 30 days before departure -> 100% credit for a future trip or 50% refund
– 31 – 60 days before departure -> 100% credit for a future trip or 70% refund
– 61 – 90 days before departure -> 100% credit for a future trip or 80% refund
– More than 91 days before departure -> Full refund
For all new sign-ups from March 18th – May 31st, 2020, we are now able to offer:
- Up to 75 days before departure – Full refund
- 46-74 days before departure – Any standard cancellation fees will be converted to a future trip credit
- 31-45 days before departure – 100% credit to a future trip
*This refers to all our scheduled departures. For customized or private trips, we will offer 100% credit to a future trip within 2020 or 70% refund.